By accessing or using StockCog ("the Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not use the Service. We reserve the right to update these Terms at any time, and your continued use of the Service constitutes acceptance of any changes.
StockCog is an inventory management platform that provides tools for e-commerce businesses to manage products, track inventory, integrate with marketplaces, and optimize their operations through AI-powered features.
The Service includes:
To use certain features of the Service, you must create an account. You agree to:
We reserve the right to suspend or terminate accounts that violate these Terms or engage in fraudulent activity.
StockCog offers various subscription plans with different features and limits. Details of current plans are available on our pricing page.
If offered, free trials automatically convert to paid subscriptions unless cancelled before the trial ends.
You agree not to:
You retain ownership of content you upload to the Service ("Your Content"). By uploading content, you grant us a license to use, store, and process Your Content solely to provide the Service.
You are responsible for Your Content and must ensure you have the right to upload it. We are not responsible for Your Content or any consequences of its use.
While we implement backup procedures, you are responsible for maintaining your own backups of Your Content.
The Service integrates with third-party platforms and marketplaces. Your use of these integrations is subject to their respective terms of service. We are not responsible for third-party services' availability, functionality, or actions.
You authorize us to access your third-party accounts as necessary to provide the Service, and you are responsible for compliance with third-party terms.
StockCog provides integrated shipping label generation and purchase services through third-party providers, primarily Shippo. These services allow you to purchase shipping labels, track packages, and manage shipments directly from the platform. By using our shipping services, you agree to these additional terms.
When using our shipping services, you are responsible for:
By purchasing shipping labels through StockCog, you agree to be bound by the terms and conditions of the selected carrier (USPS, UPS, FedEx, DHL, etc.). These terms govern the actual transportation of your packages and supersede any conflicting provisions in these Terms for matters related to shipping and delivery.
You acknowledge that carrier terms may include limitations of liability for lost, damaged, or delayed packages, and specific procedures for filing claims.
You may not use our shipping services to ship:
Shipping label purchases are final and non-refundable once the label has been generated. Prices displayed are estimates and may vary based on actual package characteristics and carrier rates. You authorize us to charge your payment method for all shipping label purchases.
Unused labels may be eligible for carrier refunds according to their policies, but processing fees may apply. We are not responsible for carrier refund policies or timelines.
StockCog acts solely as an intermediary for shipping label purchase and is not a shipping carrier. We are not liable for:
Shipping insurance may be available for purchase. You are responsible for determining appropriate insurance coverage for your shipments. Claims for lost or damaged packages must be filed directly with the carrier according to their procedures and timelines. We may assist with claim filing but are not responsible for claim outcomes.
Shipping services may not be available for all destinations, package types, or at all times. Service availability is subject to carrier restrictions, regulatory requirements, and technical limitations. We reserve the right to modify, suspend, or discontinue shipping services at any time.
You agree to indemnify and hold StockCog harmless from any claims, penalties, or liabilities arising from your use of shipping services, including but not limited to violations of shipping regulations, false declarations, prohibited items, or failure to pay customs duties and taxes.
The Service, including its design, features, and content (excluding Your Content), is owned by StockCog and protected by intellectual property laws. You may not copy, modify, or reverse engineer any part of the Service.
"StockCog" and our logo are trademarks. You may not use our trademarks without written permission.
Your use of the Service is subject to our Privacy Policy, which describes how we collect, use, and protect your information. By using the Service, you consent to our data practices as described in the Privacy Policy.
THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
We do not warrant that:
TO THE MAXIMUM EXTENT PERMITTED BY LAW, STOCKCOG SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST DATA, OR BUSINESS INTERRUPTION.
Our total liability for any claims related to the Service shall not exceed the amount you paid us in the twelve months preceding the claim.
You agree to indemnify and hold StockCog harmless from any claims, damages, losses, and expenses (including legal fees) arising from:
Either party may terminate the Service at any time. Upon termination:
Sections that by their nature should survive termination will remain in effect.
These Terms are governed by the laws of Canada and the Province of British Columbia, without regard to conflict of law principles. Any disputes shall be resolved in the courts of British Columbia.
We may modify these Terms at any time. Material changes will be notified via email or through the Service. Your continued use after changes constitutes acceptance.
For questions about these Terms, please contact us at:
StockCog Legal
Email: legal@stockcog.io
Support: support@stockcog.io
Last updated: September 4, 2025