Privacy Policy

1. Introduction

StockCog ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our inventory management platform and related services (the "Service").

By using the Service, you consent to the data practices described in this policy. If you do not agree with this policy, please do not use the Service.

2. Information We Collect

2.1 Information You Provide

We collect information you provide directly, including:

• Account Information: Name, email address, business name, password
• Business Information: Product details, inventory data, supplier information, customer data
• Payment Information: Billing address, payment method details (processed securely by payment providers)
• Communications: Support requests, feedback, correspondence
• Integration Data: Third-party marketplace credentials and data

2.2 Information Collected Automatically

When you use the Service, we automatically collect:

• Usage Data: Features used, actions taken, time spent
• Device Information: Browser type, operating system, device identifiers
• Log Data: IP address, access times, pages viewed, errors
• Cookies and Tracking: Session cookies, preferences, authentication tokens

2.3 Information from Third Parties

We may receive information from:

• Marketplace Platforms: Order data, customer information from integrated marketplaces
• Payment Processors: Transaction confirmations and payment status
• Shipping Services: Tracking information from shipping providers and carriers
• Authentication Providers: Profile information from authentication services

3. How We Use Your Information

We use collected information to:

3.1 Provide and Improve the Service

• Manage your account and provide customer support
• Process transactions and manage subscriptions
• Sync inventory across marketplaces
• Generate shipping labels and track packages
• Provide analytics and reporting features
• Improve and optimize the Service

3.2 Communicate with You

• Send Service-related announcements
• Respond to inquiries and support requests
• Send marketing communications (with consent)
• Provide updates about new features

3.3 Legal and Security Purposes

• Comply with legal obligations
• Protect against fraud and abuse
• Enforce our Terms of Service
• Protect rights, privacy, safety, or property

4. How We Share Your Information

We do not sell your personal information. We share information only as follows:

4.1 Service Providers

We share information with third-party service providers that help us operate the Service:

• Database and Authentication Providers: Secure data storage and user authentication
• Payment Processors: Secure payment handling and transaction processing
• Shipping Services: Label generation and shipment tracking
• Cloud Infrastructure Providers: Data hosting and storage services
• Artificial Intelligence Services: Product description generation and image analysis

4.2 Marketplace Integrations

When you connect marketplace accounts, we share necessary information to list products, manage inventory, and process orders on those platforms.

4.3 Legal Requirements

We may disclose information if required by law or if we believe disclosure is necessary to:

• Comply with legal processes
• Respond to government requests
• Protect our rights or property
• Prevent illegal activities or harm

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the successor entity.

4.5 Consent

We may share information with your consent or at your direction.

5. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication requirements
• Regular backups and disaster recovery procedures
• Employee training on data protection

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to provide the Service and fulfill the purposes described in this policy. Retention periods vary based on:

• The nature of the information
• Legal and regulatory requirements
• Business and operational needs

After termination of your account, we may retain certain information for legal compliance, dispute resolution, and fraud prevention for up to 7 years.

7. Your Rights and Choices

7.1 Access and Update

You can access and update your account information through the Service settings or by contacting us.

7.2 Data Portability

You can export your data in common formats through the Service or by requesting a data export.

7.3 Deletion

You can request deletion of your account and personal information. Some information may be retained as required by law or for legitimate business purposes.

7.4 Marketing Communications

You can opt out of marketing emails by clicking the unsubscribe link or updating your preferences. Service-related communications cannot be opted out of while using the Service.

7.5 Cookies

You can manage cookie preferences through your browser settings. Note that disabling cookies may affect Service functionality.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers, including standard contractual clauses and compliance with applicable data protection laws.

9. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt-out of the sale of personal information
• Right to deletion of personal information
• Right to non-discrimination for exercising privacy rights

To exercise these rights, contact us at privacy@stockcog.io. We do not sell personal information.

10. European Privacy Rights

If you are in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR):

• Access: Request a copy of your personal data
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your data
• Restriction: Request restricted processing
• Portability: Receive your data in a portable format
• Objection: Object to certain processing activities
• Automated Decision-Making: Opt out of automated decision-making

Our legal basis for processing includes consent, contract performance, legal obligations, and legitimate interests. To exercise your rights, contact privacy@stockcog.io.

11. Third-Party Links

The Service may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies.

12. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes via email or through the Service. Your continued use after changes constitutes acceptance of the updated policy.

13. Contact Information

For questions, concerns, or to exercise your privacy rights, please contact us:

You also have the right to lodge a complaint with your local data protection authority.

Last updated: September 4, 2025